Refund policy
Return Policy
We offer a 7-day return policy.
You therefore have 7 days after receiving your order to request a return.
Return Conditions
To be eligible for a return, your item must be:
- in the same condition as when you received it,
- unused,
- in its original packaging,
- accompanied by proof of purchase.
Print-on-Demand Products
All our products are made to order especially for you.
For this reason, we do not accept returns or exchanges for incorrect size selection, ordering mistakes, or change of mind.
Damaged, Defective, or Incorrect Items
If your item is:
- damaged,
- defective,
- or incorrect,
please contact us within 7 days of delivery at:
contact@marcjulien.com
We will provide an appropriate solution (replacement or refund).
Return Procedure
For any return request, please contact us at:
contact@marcjulien.com
Returns must not be sent without prior approval.
Return address:
Marc Julien Photographe
42 Bd Queirel
13010 Marseille
France
Right of Withdrawal (European Union)
In accordance with European legislation, you have the right to withdraw from your purchase within 14 days.
⚠️ However, this right does not apply to personalized or made-to-order products.
Refunds
Once your request has been approved, the refund will be issued to the original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
Contact
For any questions, you may contact us at:
contact@marcjulien.com